1. How to purchase from the site without creating an account?
It is possible to make a purchase without actually creating an account by following some easy steps. First select the desired product of your choice and then scroll down to click the Add to cart option, which will direct to the Checkout option that informs you about the delivery information, which indicates your shipment details and the time span required for delivery of your product. Thereafter, clicking the Continue option will lead to the payment option and on choosing the payment option, your order confirmation details are displayed. Finally, after completing the payment in the required format, the order will be confirmed.
Can I cancel a confirmed order? And how?
There are possibilities that you find a better design or jewellery after you?ve confirmed an order. Or you may want to go for that order at a later point of time. You might want to cancel a confirmed order in such cases. If you are sure that you want to cancel a confirmed order after completing the necessary procedures to confirm an order, then you can cancel the order by opening the list of confirmed orders and selecting the one you would like to cancel, scroll down and click the Review order and continue option and cancel the order. However, please note that cancellation of a confirmed order is allowed at any time from placing the order if your shipment has not been delivered. If the shipment has been delivered, you are not allowed to cancel the order. But we can accept your return of the parcels which are in the original package. The refund (deducting the shipping cost) will be given to you as soon as we have received the returned parcel from you.
3. Can I make changes to a confirmed order?
While following the procedure of confirming an order, you get an option of editing the order in the ?order confirmation page.? You could click the edit option which will help you to make last minute changes in the product. If you would like to make a change after the order is confirmed, you can still do it within some time from placing the order (supposed your order has not been shipped) by going through the following steps. Select the confirmed order list, select the order you want to make changes to, click on Review order and continue and opt for edit and make necessary changes and then save the order. The options provided are very user friendly and easy to understand which will ease your online shopping experience.
4. Can you customize the pearl jewellery to meet our required design?
Yes, we can customize the pearl jewellery to your desired design. Understanding different customers? needs, fashion sense, latest trend requirements, combinations and colour matching, we can customize most of the pearl jewellery as per the taste of individual style sense. This option also enhances the scope of variety which will totally match the style of the consumer. We indeed understand the need of our customers, keeping in mind the different moods of the occasion. We can also provide different variations and styles of pearl jewellery which are not showcased on our website. To understand and choose our special options and for specific requirements, please direct yourselves and contact us at: firstname.lastname@example.org for further details.
5. Are there any additional charges other than the displayed price tag?
The price displayed against the product is the final price of the product. You shall pay for the taxes and other duties according to the legal regulation in your country if this case has occurred. The only additional charge which is included with the product is the shipment charge. This amount is taken into consideration on account of the value, preciousness and the timely delivery of the product. Timely delivery of the product has been given priority as most of the products displayed are gift oriented; so delivering the product on that particular precious time is quite important. The additional charge of shipment which sums up with the product value is $35 and the time required for delivery will be 4-8 business days from confirmation of order.
6. Can I return a purchased item? If yes, on what criteria is it accepted back?
Yes, it is definitely possible to return a purchased item. We will accept 30 days unconditional return of your order. For a step-wise procedure, you can go to the contact us option, where you have the option to type a query and submit. You will be contacted by our customer service associate to make sure that your problem is resolved and you are completely satisfied. The purchased item will be required to be sent back to us and should be damage-free to get a refund of the product price. If the product is found to be in good condition, but within 30 days from your purchase, the product amount will be completely refunded.
7.Does the refund include the shipping cost if you agree to accept the return of the order?
As the delivery system includes involving a product delivering company which is hired for our company, we would have already paid the product delivering company so the scope of we retrieving the shipment amount is very less. The delivering company have all the valid reasons of not returning the shipment cost. The product is delivered and the shipment charge is utilized for the cost involved in delivering your product. Hence, while refunding the product cost, shipment costs are not included.
8. How much is the shipping cost? Do you give Free Shipping?
We ship our merchandise to the regions or countries from Zone 1 to Zone 6 by EMS with online tracking, which is secure and informative. It will reach your destination within 4 -8 business days. The economic shipping mode for option is the Registered Air Parcel, which costs only $12. It usually 15-20 days,but 30 days or more during the holiday season.
We are proud to give free EMS shipping on orders over $150 ( except the countries from Zone 7 to Zone 10 ) .
Click here to get to know which Zone you reside in for the shipping cost before you start to purchase from our online store.
9.If I purchase a gift for someone from your website, can you ship the order to her?
While following the order confirmation process, in the ?delivery information? you will be asked to enter the mailing address of the product. You can mention the address of the person who is to receive the gift. The order delivery is possible any where in the world provided the shipment company has branches and the address provided by you is accessible.
10. When and how can I change the shipping address?
The address of your desired delivery can be changed in the delivery information section where you have the option of change address. And later on in the process of completion of order you will have a chance of changing the address to your said destination. It is also preferable to incorporate the changes in ?your account? page whenever you are changing your residence, even if you do not buy a product at that point.
11. What if I am unavailable at the shipping address when the order is delivered?
When the order is confirmed after the payment formalities are completed, the order is handed over to the shipment company. They will ship to your area of location, and you have to stay at your shipping destination for the signature to get the parcel. If you have missed the EMS delivery, they will give a call with your contact phone number for consignment number, the expected date of delivery or pickup at the post office. It is mandatory that you provide your correct contact numbers so that if you are not available during delivery of the shipment, you are contacted and the information is coordinated and the product reaches you at the desired time.
13. Do you accept credit card online?
For your convenience we have several ways of accepting your payments and one of the methods is to accept your credit card online with paypal. For your security, the payments are not directed to a credit card details page directly. A confirmation mail will be sent to your email id and you can enter the details from that link.
14. Will I get step-by-step order process details through login?
Ordering the product is as easy as viewing the product. Placing an order is very user friendly and easily understandable; so once you login and book the order, the process is given in easy steps. This confirms your order without any hassles.
15. How safe is it to shop on your site?
We are a business group started in year 2005 and we are based in china. We are into the online business since then and definitely making a mark in this business and simultaneously capturing customer confidence. Since the start of the venture we have grown leaps and bounds making new innovations into the business by introducing unique ideas and added security features for our valued customers. Customer trust is our major asset and customer satisfaction is our moto so you can rely on us and do the shopping on our site. Most of our orders are from repeat customers and that explains our credibility.
16. What if I forget my login details, password in particular?
If you forget the login details or the password in particular, it can be retrieved easily as we have done the necessary provisions in our site to retrieve the password. You have to click the Go icon near the forgotten password option and your password will be retrieved after few simple and secure verification steps and emailed to you.